Frequently Asked Question
We’ve gathered answers to the most common questions to make your experience smooth and worry-free.
How long will it take to receive my order?
Orders are typically delivered within 1–2 business days within the UAE.
For international orders, delivery may take 7–14 business days depending on the location.
Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping rates and timelines will be calculated at checkout.
Are ISUMI products suitable for sensitive skin?
Yes, our formulations are designed to be gentle. However, we recommend doing a patch test before full use if you have sensitive skin.
Can I return a product if I don’t like it?
Due to hygiene reasons, we only accept returns of unopened and unused products within 7 days of delivery. Please see our Return Policy for full details.
What payment methods do you accept?
We accept secure online payments via credit/debit cards, Apple Pay, and Stripe.
Are your products cruelty-free?
Yes, all ISUMI products are cruelty-free and not tested on animals.
